Problem Solving

Troubleshooting

Solutions to common issues and technical problems. If you can't find a solution here, please contact our support team.

Before You Start Troubleshooting

• Make sure you're using an up-to-date browser (Chrome, Firefox, Safari, or Edge)
• Check your internet connection is stable
• Try refreshing the page
• Clear your browser cache if issues persist

Upload Issues

Generation Problems

Account & Credits

Technical Issues

Still Need Help?

If you can't find a solution to your problem, our support team is here to help. Please include as much detail as possible when contacting us.

When contacting support, include:

• Your account email address
• A detailed description of the problem
• What you were trying to do when the error occurred
• Any error messages you received
• Your browser and device type
• Screenshots if applicable

Contact Support Team

Last updated: January 2025

Problem Solving

Troubleshooting

Solutions to common issues and technical problems. If you can't find a solution here, please contact our support team.

Before You Start Troubleshooting

• Make sure you're using an up-to-date browser (Chrome, Firefox, Safari, or Edge)
• Check your internet connection is stable
• Try refreshing the page
• Clear your browser cache if issues persist

Upload Issues

Generation Problems

Account & Credits

Technical Issues

Still Need Help?

If you can't find a solution to your problem, our support team is here to help. Please include as much detail as possible when contacting us.

When contacting support, include:

• Your account email address
• A detailed description of the problem
• What you were trying to do when the error occurred
• Any error messages you received
• Your browser and device type
• Screenshots if applicable

Contact Support Team

Last updated: January 2025

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Troubleshooting

Before You Start Troubleshooting

Upload Issues

My image won't upload

Upload is stuck at 0% or taking forever

I get a "File rejected" error

Generation Problems

My generation failed

Generation is taking too long

The result doesn't look good

Page is stuck on "Generating..."

Account & Credits

My credits are missing or incorrect

Payment failed or I wasn't charged credits

I can't sign in to my account

Technical Issues

Page won't load or keeps crashing

Site is running slow

Images not displaying in gallery

Can't download my plushies

Still Need Help?

Troubleshooting

Before You Start Troubleshooting

Upload Issues

My image won't upload

Upload is stuck at 0% or taking forever

I get a "File rejected" error

Generation Problems

My generation failed

Generation is taking too long

The result doesn't look good

Page is stuck on "Generating..."

Account & Credits

My credits are missing or incorrect

Payment failed or I wasn't charged credits

I can't sign in to my account

Technical Issues

Page won't load or keeps crashing

Site is running slow

Images not displaying in gallery

Can't download my plushies

Still Need Help?